How to Mitigate Claim, Disputes, Chargebacks, and Bank Reversal?

Item Not Received. Item Not Significantly as Describe. Unauthorized Transactions.

Partners Wire

• 4 min read
How to Mitigate Claim, Disputes, Chargebacks, and Bank Reversal?
How to Mitigate Claim, Disputes, Chargebacks, and Bank Reversal?
That doesn't mean when your client file for Claims it's a full stop of your sales revenue, if you have the complete documents you can shift the concern and Win the case

In this article, we will capture three (3) stages of How to Mitigate PayPal Issues.

  1. We will state and identify clearly the cause of the problem.
  2. Steps on how to create quality resolutions.
  3. Implement solutions on how to mitigate PayPal concerns.

Let’s begin…

What are Dispute and Claim?

When a buyer is not happy with the item they can raise a dispute with a seller under PayPal Resolution Center. Sellers will be given a chance to resolve the dispute before the buyer can mount the dispute to a claim. You were given a 20- Day period to provide resolution from the date the dispute was opened.

Claim happens when a buyer can’t provide resolutions to the open case which escalated to PayPal. This is when PayPal gets directly involved in the decisions and will be requesting both parties ( Seller and Buyer ) to provide information.

Here are the two causes a buyer can file a dispute:

  • Item Not Received
  • Item Not Significantly as Describe

Reasons that a Seller and Buyer file for a claim

  • Item Not Received
  • Item Not Significantly as Describe
  • Unauthorized Transactions

Here are the steps on how you can escalate a dispute to a claim.

  1. In your PayPal Account
  2. Go to Resolution Center
  3. Check and view the next dispute you want to escalate.
  4. You and Click escalate this dispute at the bottom of your PayPal page.
  5. Follow the given instruction and proceed to escalate the claim

Furthermore, here’s how you can respond to a claim.

  1. In your PayPal Account
  2. Go to Resolution Center
  3. Click respond in the action column next to the filed claim.
  4. Choose how you would like to respond to the claim and hit continue.

Once you select how you respond, follow instructions and keep in mind to provide all the necessary documentation required by PayPal.

What are the solutions how to mitigate the claims?

  1. Post accurate product details with actual visuals from different angles
  2. When a purchase is made. Shipped the Item as quickly as possible.
  3. Auto Update tracking information to PayPal
  4. Use Shopify PayPal Tracking Sync App. Such as Paltrack to submit all your tracking information per order instantly to your PayPal Account.
  5. Create visible customer service contact details including response time frame, email address contact details, and store operating hours.
  6. Create a clear refund and return policy.
  7. If a customer contacts you, answer them promptly and professionally.

It is known that PayPal helps merchants boost store conversion and a lot of Merchants love to use PayPal due to its effortless payment processing style and ability to meet customers' expectations while protecting sellers through their PayPal Seller Protection Policy.

Yet, it is within merchants' knowledge that when you receive payments online you are not exempted to receive possible chargeback requests. However, we have ways how we can protect your store from receiving one.

What is Chargeback?

A buyer contacted their debit/credit card issuer for Cancellation of the Purchased item, Returning transactions, and reversals of funds.

Chargebacks are initiated and investigated by the debit/credit card issuer (not by PayPal). Turn-around-time to finalize the resolution will be based on the card issuer policy

Here are the reasons why Chargeback Occurs.

  • The card was used for fraudulent transactions
  • Unauthorized Transactions
  • The item purchased didn’t arrive
  • Items are significant as described in the store
  • Buyers were charged twice for the same transactions or same item(s)

What are the solutions how to prevent chargebacks?

  1. Great customer service. Having great customer service will go along the way. Giving immediate resolution on small concerns before becoming a chargeback.
  2. Provide Proof of Delivery with the following details:
  • Date Delivery and delivery status
  • Buyers Shipping address with the city/ states/zip/postal code
  • Confirmation of Shipped Item

3. Proof of Shipment with the following details:

  • Date Delivery and delivery status
  • Buyers Shipping address with the city/ states/zip/postal code
  • Confirmation of Shipped Item


What is Bank Reversal?

This is when PayPal receives a request to return the funds which were funded by a buyer's bank. This is initiated by the buyer or the bank itself. Commonly this request is filed because someone accessed the bank details and made transactions without the knowledge of the cardholder.

Note: PayPal will notify the seller of any received bank reversal request. Once you receive a Paypal notification on the request best to respond promptly.

The Following are reasons why Bank Reversal Occurs.

  1. The Payment was made on their credit/debit card without their knowledge.
  2. The buyer’s bank account was illegally used to purchase without their consent.
  3. The purchased Item didn’t receive by the buyer.
  4. The buyer’s bank account was charged twice on the same item

Here are the steps on how you can respond to a bank reversal request.

  1. In your PayPal Account
  2. Go to Resolution Center
  3. Click resolve in action next to the filed claim.
  4. Choose how you would like to respond and click continue.

Once you choose how to respond to the concern. You will be instructed to provide additional information that can resolve the filed claim such as:

  • Entering transaction ID to check that a refund has been processed.
  • Adding some context for accepting the liability.
  • All other information you were required to supply.

Bear in mind that once the reversal request has been filed. You are given 7 - 10 days to respond to the open case.

The best approach to prevent Bank Reversal is to follow security guidelines and verification on fraud prevention

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