Direct and Clear access to tracking information drives customers satisfaction and loyalty

Nowadays, the shopping experience has been recognizably transformed from the traditional way to a more convenient and easily accessible manner. Years back, shopping online connotes uneasiness, fraud-prone transactions and even the lack of confidence in dealing with certain buyers. However, with our fast-changing business industry people shifted to using eCommerce as their way of purchasing desired products or services. Every day eCommerce is changing and making noises in the market.

As we all know, purchasing online has become so in demand that people literally shop anywhere and anytime. You don't have to travel, just purchase an item or avail any services. eCommerce revolutionized the current shopping experience and obviously has gained so much favor to everyone as it brings so much convenience, adventures, and re-excite buyers.

As eCommerce has improved over the years, buyers have become more cautious, demanding, and very particular about the transaction process of every online store. With the increased purchasing volume,  businesses have been very careful in maintaining and improving their standard online transaction practices, one of which is adding tracking information to their transaction activities. Easy to grasp but those simple acts of adding a little tracing information would greatly affect your store operation if not provided instantly.

In this article, we emphasize why having Direct and Clear access to tracking information drives customers satisfaction and loyalty.

Saves time and energy.

Providing tracking information to your customers is an effective approach in managing your transactions with your buyers. You don't need to dig files or records just locate when the item was released when to expect, what courier, and more. Having Tracking numbers, help your team to confidently engage your customers effectively on the status of their purchased item.

Reduces customer complaints.

Realistically speaking, delivery delays can be unavoidable. However, it is much more bothersome to customers if they don't know the status of their purchases. On the other hand, it's a more respectful approach towards your customers by providing them details or notifying them with or without delay of delivery. Letting your customers have direct access to their tracking details is an initial communication to avoid misunderstanding or complaints while waiting for their package.

Set customers expectations

As consumers by nature, it has always been our well-known approach to expect the arrival of our packages. With the massive online shops playing in the market, the majority of customers are not only buying their essentials from your store but also with other competitors and of course customers naturally comparing the services, the quality from different companies that compete with you.

That is why giving your competitive advantage is the bloodline of your business. Provide your customers a caliber and unique services that keep them loyal which did not offer by your competitor of the same industry

Create Transparency for your customers

Giving your customers peace of mind is simply measuring their customer experience. You build trust and loyalty with your customers. It is, of course, reflected on the seller's side by showcasing your expertise in dealing with your customers and running your business smoothly.

Having clear and functional tracking numbers for clients reduces their anxiety as they can easily track the package directly, anytime, and anywhere they want it.  It would be empowering that the buyer can personally monitor the delivery of their purchased items in case there are any delays or none. Creating transparency in your business process speaks to the value of professionalism and overall customer satisfaction.

Motivate Customers to repurchase from your store

It is very satisfying to give your customers the freedom to track the status of their delivery and you are also giving them a strong feeling to come back and repurchase from your store because you're giving them a customer satisfaction experience. Therefore, it is important to complete your customer’s order smoothly and timely.

Promotes quality service

Buyers always have great expectations of online stores and satisfy your customer's presumptions. Giving a Tracking number is one way of doing it. A simple engagement to let your customers know that they are transacting to a reputable, professional, and legit online store.

Create Rapport for your customers.

Loyalty and good word of mouth from your existing customers are a penny less and a very effective marketing approach for your business.

Displaying a clear shipping policy and delivery policy in your online plus giving them tracking details helps your customers feel at ease and confident in doing transactions with your business.

Relationship building is the most important attribute that business owners need to maintain and prioritize in order to allow customers to assess their shopping experience and willingness to connect with the store.

With this in mind.

Adding value to your transaction can be very helpful while giving high-quality service has always a significant impact on your customer's shopping success experience. Consistently providing tracking information is a small act to get the heart and confidence of your customers.

Communicating with them, setting clear expectations, and giving your professional service is the most important formula to win your customer's loyalty. Not only providing the right, functional tracking numbers but also you need to partner with the most reliable shipping courier that offers real-time tracking shipping transactions to meet the expectations of your customers.