A Step-by-Step Guide On How To Win An "Item Not Received" PayPal Dispute As A Seller

Oftentimes when unresolved transactional concerns between the seller and the buyer lead to a dispute. When something goes wrong with a customer's order, it is common for them to submit a claim. When this happens you’ll need to go through the procedure with the PayPal resolution center, this is a specific channel where you can address any transaction-related concerns.

When this happens, sellers should create simple ways to manage them and win disputes when a buyer files one against them.

Here are the types of disputes buyers can file against the seller.

• Item Not Received (IND): The buyer pays for the item but claims they never received it. This is one merchant flaw: they cannot fulfill orders or provide order tracking information.
• Significantly Not As Described (SNAD): The buyer claims that the product they received differs greatly from what the seller described. To avoid misleading the sellers, it would be ideal for sellers to provide the actual photo and description of the item.

This is the general reason why PayPal puts reserves on your account to ensure that there will be enough funds to cover any unresolved disputes and to protect the buyer's interests in general. To prevent account limitations, you should simply act and respond to your buyer as soon as possible after receiving any complaint. Sellers are normally given sufficient time to resolve any difficulties raised by buyers; typically, sellers have 20 days to resolve the issue before it escalates to a dispute.

We all know that businesses can be minimally free in receiving disputes, but we've found simple techniques to protect your order transaction and avoid getting claims. So In this article, we’ll touch on the important tool on how to resolve any Item Not Received PayPal dispute as quickly as possible.

Let's Begin.

What Is The Best Way To Win a PayPal Dispute For "Item Not Received" As A Seller?

Step # 1 -  ​​Identify if the Item Not Received PayPal Dispute confirms legal.

There are a myriad ways hackers take advantage of online businesses. Fraudsters play on PayPal disputes and chargebacks to lure the sellers.

Be curious about the origins of the claim as it could be obvious scammers or fraudsters attempting to obtain your personal information and deplete your PayPal account. To protect yourself from potential scammers and fraudsters, make it a habit to examine the sender's email address if you receive such emails. If something seems not right don't click any links; instead, contact a Paypal customer support to verify the claim.

Step # 2 - Fulfill Orders with trackable shipping information

The moment your customers file for an Item Not Received claim, PayPal will send you a notification and ask you to provide proof of shipping transactions. Failure to give the requested information is a Red Flag that will result in you losing your winning ground.

In an online business that sells tangible items, tracking information is the most concrete evidence of a successful order transaction.

As a seller, you need to understand and take care of your customers by keeping them informed of the status of their purchased items. Providing active tracking information serves as proof that the product arrived at its destination. This also allows the buyer and seller to immediately obtain pertinent, real-time information on the package's whereabouts.

As previously stated, failing to submit information causes PayPal to take the buyer's side and put restrictions on your PayPal account, such as holding your funds or, in the worst-case scenario, closing your account.

Step # 3 - Prepare Proof of Shipment

Keep a record of when the physical item has been dispatched. A simple document that shows the order has been completely processed and shipped out. Basic details include the following.

• Traceable tracking Infos.
• Shows the date when the order is shipped.
• Reflects the correct address of the buyer/ recipient.
• QR Code transaction (if applicable)

Step # 4- Prepare Proof of Delivery

This simply shows the complete order process and ensures that the package reaches the intended destination.

Basic details include

• Traceable tracking Infos.
• Shows the date when the order is shipped.
• Reflects the correct address of the buyer/ recipient.
• Payment Confirmation on the full amount
• Signature confirmation on the delivery that the item was received.

Take note: When you provide these requirements, PayPal will be in favor on your side for an Item Not Received claim even if the buyer claims that they did not receive the goods.

Step # 4 - Communicate To Your Buyers Quickly.

Sellers should always be professional, helpful, and kind, and try to understand their buyers' perspectives so that they can work together to find a solution that benefits both sides. Communication is very important as buyers feel that their concerns are addressed differently and urgently.

Step # 5 - Respond through Paypal Resolution Center

1. Login to the PayPal Resolution Center.
2. Under Action, Click “View” next to your case
3. Respond to the buyer by entering all of the aforementioned documents (order tracking information, delivery confirmation, etc.)
4. Hit Send

Please note: If your customer escalates Item Not Received Dispute, you as sellers must respond with all the documents mentioned and other details requested by PayPal within 10-14 days. PayPal will evaluate your submitted documents and decide on their decisions.

You can always check the case status In the Resolution Center and, if necessary, supply more information. If you lose the case, you can send an appeal providing all the aforementioned requirements.

This guide not only protects the credibility of your store but also helps you avoid your Paypal being withheld funds. You may also check current practices on How Shopify Merchants Avoid PayPal Suspensions

Now Automate the sending tracking number to PayPal.

In addition to the prerequisite of documents needed in winning against Item Not Received Paypal Disputes. Transparency in every order transaction is an important aspect of protecting your store from customer disputes.

Let's talk about the extra layer of protection of Items Not Received with PayPal. Adding an automated tool allows Shopify store owners to have a real-time solution that keeps their PayPal accounts in good standing and fulfills all PayPal criteria.

And Paltack is built to manage and meet the expectations and requirements that PayPal has for every Shopify shop. Paltrack excels at updating PayPal order progress. Paltrack's main goal is to provide you with an extra layer of security against potential disputes.  It automatically sends tracking details to PayPal instantly. That means you'll make more money, save more time, and provide your customers with a better experience.

Try Paltrack's exceptional service for yourself.

Adding an Extra Layer of Security benefits not only your store but also your relationship with Paypal.

Here are the Top Benefits of using Paltrack

• Lower Rolling Reserve and more cash flow for you.
• Syncing of PayPal tracking numbers on autopilot results in a quicker release of Paypal Funds and protects you from Chargebacks & PayPal Disputes.
• Clear and functional dashboard with real-time updating.
• Can Retrieve orders before app installation and submit their tracking numbers to PayPal too
• No complicated setup processes.
• Saves you from tedious manual work; Everything is automated, and there is no room for human error.
• Supports ROI and PayPal Seller Protection through auto-syncing of tracking numbers

Paltrack is designed to Eliminate the tedious process of manually entering order tracking information into PayPal. PayPal Shopify Partner that helps you get your PayPal funds 10X faster than ever.

Getting Started is super easy

• Add Paltrack to your store.
• Connect to PayPal
• Get Real-Time Sync.

Get the first-hand experience with our Paltrack  14-day trial period today https://apps.shopify.com/paltrack